Terms & Conditions

EMERGENCY CLOSINGS

In the event of inclement weather and any other emergency closings First Response Training Academy, LLC will contact all clients scheduled for the day of the closing will be notified in email, phone call. text message, and it will also be posted on our social media sites as well as out website.  All classes will be moved to another date at clients choice.

Refund Policy

At First Response Training Academy, LLC, we understand things happen, and we have tailored our refund policy to reflect that. If for any reason you need to cancel your registration for a course, you may do so up to 24 hours before the start of the course to reschedule for the same course being instructed at a later date and time. 

Privacy Policy

At First Response Training Academy, LLC, we take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used for class registration purposes, and contact purposes in the event of a course date change or academy closure due to weather or related occurrence. We do not and will not sell or redistribute your information to anyone.

BEST PRICE GUARANTEED

First Response Training Academy, LLC reserves the right to choose which New Jersey training centers, courses, and fees to be considered for the price matching option for our customers.  Customers are expected to share with us a current website, a screenshot of the shopping cart, or an invoice to be considered for the price matching discount.  One of our staff members will determine if a price match can be done for the selected choice.  No other discounts or promotions can be applied to your purchase when choosing to use our price match option. All price matching sales are final after completed and no other discount can be applied to the course purchased. All price matching websites, shopping carts, or invoices have to be from the current date and year. Anything from the previous year will not be accepted as prices change year to year.

Lost or Stolen Items

First Response Training Academy, LLC is not responsible for any items that are lost or stolen when attending our courses. Please lock up any valuables or leave valuable items at home.

No Call / No Shows

If a customer does not show up for their registered class, customers will not be given a refund and will have to repay for another class have.  We urge everyone to please get in contact with us if they for any reason cannot make a class.

Identification Documents/Registration Security

First Response Training Academy, LLC takes pride in keeping registration secured. Each class has minimum age requirements where we are responsible for making sure you are able to show the proper identification for certification processing. Customers who are 17 years of age or older are required to show a driver’s license or passport with photo ID to enter the course. For course participants under the age of 17, the following points of identification are acceptable: Birth certificate, School ID with the school’s name and photo ID of the student, Passport with photo ID, or a parent or guardian’s driver’s license. Failure to provide the at least one of the appropriate points of identification will result in the above customer from being admitted into their course.

Punctuality

Instructors will not allow customers in after 7 minutes from the start time of the class. Each course has a time sensitive syllabus that must be adhered too. Punctuality is a must to avoid disturbing other course participants and the instructors in session.  We urge clients to arrive at least 30 minutes prior to the class start time. We will be more than happy to re-schedule you for the next available class if you know you are going to be late and have made every attempt to notify us before the class start time.

Media/Image/Video Consent

The above customer agrees to allow First Response Training Academy, LLC and our staff to use his or images or videos in any form or format, for use at any time, in any media, marketing, advertising, illustration, trade or promotional material. A customer/parent/guardian can change their mind at any moment by informing us in writing.

Communication

Clients are responsible for reading all emails. We are not responsible for any emails misplaced in spam boxes. However, we will be more than happy to re-send any information needed.

Certification Status

Once the instructor has advised that you passed, certifications will be processed and delivered by email. Each class has testing requirements needed to earn certification status. First Response Training Academy, LLC has a responsibility to report all activity to the American Safety and Health Institute. It is the discretion of the trained Instructor based on the course requirements to determine whether an individual customer has met these standards. Failure to meet these testing requirements will result in having to repay for another class. Again, there are NO REFUNDS. Certifications are processed after the following steps: (1) Your instructor has informed the above customer that they have successfully met all course requirements and objectives. (2) Payments, signed Terms and Conditions, and registration forms are completed. Failure to make payments and return the above paperwork will result a delay in the above customer’s certification being processed. If payment/paperwork is not made within 30 days, then First Response Training Academy, LLC will not process the above customer’s certification and will direct them to retake their course.

Store Returns

All store purchases are final upon sale. There are no refunds.

PLEASE NOTE

The above Terms and Conditions is a service agreement between the individual customer listed above and First Response Training Academy, LLC.   You must be at least 18 years or older to enter into this agreement.  Terms and Conditions can change at any time with or without the consent of the individual customer.